Privacy Policy
Introduction
Hisense India Private Limited ("Hisense", "we", "our", or "us"), together with its affiliates, respects your privacy and is committed to protecting your personal data. This Privacy Notice applies to the personal data processed through our website, online contact forms, customer support channels, after-sales service interactions, and any other interactions you may have with Hisense India Private Limited.
This Privacy Notice outlines the manner in which personal data is collected, used, processed, stored, shared, and protected by Hisense India Private Limited, having its registered office at 401, Business Avenue, Lane No. 6, Koregaon Park, Pune - 411001, in accordance with the provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws.
The categories of personal data collected and the purposes for which it is processed;
The circumstances under which personal data may be shared with affiliates, service providers, retailers, and authorized partners;
The rights available to individuals in relation to their personal data, including access, correction, update, and deletion requests;
The process for withdrawing consent, where applicable;
The grievance redressal mechanism available to individuals; and
How to obtain further information regarding Hisense's data handling practices.
This Privacy Notice applies only to the personal data and processing activities described herein and is intended to provide transparency regarding Hisense's privacy practices.
Please ensure that you review and accept the applicable Website Terms of Use, which govern your use of our website and related services.
This Privacy Notice does not apply to third-party websites, applications, or services that may be accessible through links provided on our website. Such third-party platforms operate independently and may have their own privacy notices and practices. We encourage you to review their privacy policies before providing any personal data, as Hisense is not responsible for the privacy or data handling practices of such third parties.
Scope
The scope of this Notice is limited to the services provided by us within the territory of India and applies to users who request these services within the Indian territory.
This Notice is issued in accordance with the Digital Personal Data Protection Act, 2023 and applies to personal data processed in connection with the Application offered within India.
Personal Data we Collect
- When you interact with us, we collect different types of information from you based on the type of interaction.
- "Personal Data" means any data about an individual who is identifiable by or in relation to such data.
- "Processing", "Processed", "Process" in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment, or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.
- Where personal data is lawfully available in the public domain, we process such data in accordance with applicable law and this policy.
- We endeavor to collect only such information that is reasonably necessary to perform our services for you, or to respond to your enquiries.
- We collect only the minimum data necessary for the purposes described below. This may include:
- Information you submit in web forms:
- Contact us page: Name, mobile number, email address, and the content of your message/enquiry.
- Grievance Redressal Page: Name, Email ID, Mobile number, and address.
- Career page: Name, Email ID, mobile number, date of birth, & resume.
- Customer/Supplier Details: In the supplier registration form, contact person's details are collected, including name, email ID, role/designation, and mobile number.
- Indirect collection of information
- When you interact with our website, certain information may be collected indirectly. This may include technical and usage data such as IP address, browser type, device identifiers, operating system, date and time of access, pages visited, and referring URLs. This information does not identify you personally and is used to improve the functionality, security, and user experience of our site.
Information about children and Person with Disability (PwD)
If you are under 18 years of age or a person with a disability, you must obtain consent from your parent, guardian, or legal representative before sharing any personal data with us (such as your name, address, or email). We recognize the importance of protecting the privacy and safety of children and PwD using Hisense India services. Most of our websites are intended for adult use. If parental or guardian consent is required, please review this Privacy Notice together to ensure understanding and agreement. If we become aware that personal data has been collected without the necessary consent, we will delete it as soon as reasonably possible.
Why We Collect Your Data
We collect, process, use, and disclose your personal data only for specific, lawful, and legitimate purposes. The purposes for which we may collect and process your personal data include, but are not limited to, the following:
5.1. Contact / Enquiry / Feedback
We use this information to:
- Respond to and manage your enquiries, requests, complaints, feedback, or other communications.
- Provide information regarding our products, services, promotions, and business operations.
- Route your request to the appropriate department, retailer, service partner, or authorized representative for resolution.
- Maintain records of communications to improve customer service and ensure continuity across interactions.
5.2. Customer Support and After-Sales Services
We use this information to:
- Register, manage, and fulfill product warranty and service requests.
- Provide installation, repair, maintenance, replacement, and after-sales support services.
- Coordinate with authorized service providers, retailers, distributors, and business partners to address your service requirements.
- Monitor and improve the quality and effectiveness of our customer support services.
5.3. Email Communication
We use this information to:
- Communicate with you regarding your enquiries, requests, products, services, or support requirements.
- Respond to concerns, complaints, and service-related matters.
- Maintain records of correspondence for internal reference, follow-ups, and compliance purposes.
5.4. Telephonic Communication We use this information to:
- Respond to enquiries and provide relevant assistance or support.
- Verify customer identity, where necessary.
- Record and maintain communication details for quality assurance, training, dispute resolution, and service improvement purposes
5.5. Legal and Regulatory Compliance
We may process personal data to:
- Comply with applicable laws, regulations, legal processes, and governmental requests.
- Establish, exercise, or defend legal claims.
- Meet contractual obligations and internal governance requirements.
- Maintain records required under applicable laws and regulations.
We do not use health data for marketing, profiling, or advertising purposes, and we do not sell such data to third parties.
Legal Basis / Grounds for Processing
We process your personal data on the following legal bases under the Digital Personal Data Protection Act, 2023 (DPDPA):
Legitimate Use: Processing is necessary for purposes such as internal analytics, system improvement, IT security, and other business operations where such processing is reasonably expected and does not override your rights and freedoms.
Consent: Where required, we obtain your clear and informed consent for processing activities related to optional features or services, such as voluntary health declarations, surveys, or other non-essential data uses. Prior to obtaining consent, we will clearly inform you of the purpose of processing. You may withdraw your consent at any time, and such withdrawal will not adversely affect your access to mandatory services or core functionalities.
Who We Share Data With
- Hisense affiliates and group companies.
- Authorized retailers, distributors, after-sales service providers, contractors, and business partners engaged by Hisense for product delivery, installation, warranty, repair, maintenance, and customer support services.
- Third-party service providers acting on our instructions (e.g., hosting, IT support, security, analytics, communications, and marketing services) under appropriate contracts and safeguards.
- Professional advisors, auditors, consultants, insurers, and legal representatives where necessary for business operations, compliance, and protection of legal rights.
- Regulators, courts, law enforcement agencies, government authorities, or other competent authorities were required by law or to protect rights, safety, and security.
- All service providers and third parties are contractually bound to process personal data only for authorized purposes and to implement appropriate technical and organizational safeguards.
*We do not sell your personal data.
Transfer of Personal Data
To enhance and securely deliver our services, Hisense India may engage with selected third-party service providers. These engagements may involve sharing your personal data, but only with parties who have contractually agreed to uphold our privacy standards as outlined in this Privacy Notice. We conduct due diligence to ensure these third parties implement appropriate technical and organizational safeguards.
We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data with affiliates, authorized retailers, after-sales service partners, service providers, and analytics providers engaged by Hisense to support customer service, product delivery, installation, warranty administration, repair and maintenance services, website operations, communications, and business analytics. Their use of your data is governed by strict contractual terms, including Service Level Agreements (SLAs) and Business Process Agreements (BPAs), and must comply with applicable data protection laws.
We may also disclose your personal data to third parties in the following circumstances:
- To comply with legal obligations or regulatory requirements;
- In response to lawful requests from government authorities;
- To enforce our Terms of Use or other policies;
- To detect, prevent, or address fraud, security, or technical issues;
- In emergency situations;
- To protect the rights, property, or safety of Hisense India, its users, or the public.
Your Rights Under the DPDPA
We respect your right to access and control your personal data and will respond to requests to exercise your rights under applicable law.
We will acknowledge and endeavor to resolve rights related requests within timelines prescribed under applicable law.
You have the following rights:
- Right to access information about your personal data
- Right to correction
- Right to erasure
- Right of grievance redressal
- Right to nominate
- Right to withdraw your consent to process your personal data
If your concern remains unresolved, you may escalate the matter to the Data Protection Board of India in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules.
Contact and Grievance Redressal
You may contact us on any aspect of this Notice or for any discrepancies or grievances relating to your personal data by writing to our Data Protection Officer (responsible for DPDPA grievances) at:
Data protection officer / privacy officer
Email:in.dpo@Hisense.com
Address:8th Floor, AIPL Masterpiece, Golf Course Rd, DLF Phase 5, Sector 54, Gurugram, Haryana 122009
How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 and rules made thereunder.
In the event of a personal data breach, we will take necessary remedial actions and notify affected users, and the Data Protection Board of India where required by applicable law.
Updates to this Notice
Hisense India Pvt Ltd. reserves the right to modify or update the Privacy Notice from time to time to reflect changes in:
- Applicable laws or regulations
- Technology
- Business practices
- Website functionalities
The updated version of the Privacy Notice will be published on the website along with revised effective date.